I can't seem to send e-mail
using your SMTP server.
To prevent abuse on our SMTP server for unauthorized users,
our SMTP server requires authentication. This is usually done
by having you to check for your e-mail prior to sending any
e-mails through our SMTP server. This is also known as "POP
before SMTP". Different e-mail clients will have different
ways to set the authentication.
For example, on Outlook Express, go to Tools->Accounts, select
the mail account you want to check, then click the
"properties" button. On the next window that pops up, click
the "Servers" tab and make sure you click the "My server
requires authentication" checkbox at the bottom. You should be
able to send e-mail using our SMTP server now.
My e-mail client can't
connect to your SMTP server.
If your e-mail client gives you an error that says, it can't
connect to the mail server, your ISP/network may be
implementing port 25 blocking.
Many ISPs have begun blocking access to third-party
SMTP(outgoing mail) servers. Please consult with your ISP.
FTP Issues. I am on Windows
Server and getting 550 error while uploading/deleting files.
This is a known issue with Windows Server 2003 and HELM
Control Panel. Please read the
When I go to my site with my
browser, I get either "Error 403 Forbidden" or "Error 404 Not
Found". What's wrong?
Either two things happened: you deleted your /public_html/
directory [Linux Server] or /wwwroot/ [Windows Server] and all
its contents (404 not found), or, there is no index page in /public_html/
[Linux Server] or /wwwroot/ [Windows Server] (403 Forbidden).
Your site's main page must have a default file.
Where should I upload my
If you are Linux Server, please upload all your files under
public_html directory (your root directory). If you are on
Windows Server, please upload all your files under wwwroot
folder (your root directory). Also, upload your database (.mdb)
files only in the /db folder becuase access database folder
requires some special permissions which are setup by HELM on
this folder by default.
How do I create/edit/delete
tables in my database?
All administration of your mySQL databases can be done through
our convenient web based phpMyAdmin interface. This program is
provided to all of our web hosting customers with mySQL
enabled. It is available in your Control Panel.
Can I use my domain name or
must I use my IP address as the hostname for FTP?
Using your IP address is the preferred entry for your
hostname, but ftp.yourdomain.com will work as well. We prefer
that you use your IP address because in the event you are
transferring your domain to us, you can still connect to your
site via FTP right away, while your domain name may not be
hosted by eHosting yet.
Using your IP address also gets rid of unnecessary DNS
traffic. The reasons are small but it is still best to just
use your IP address as your hostname.
Can I run PHP scripts
anywhere on my virtual server?
Yes, PHP scripts do not have to reside in a particular
directory and will run anywhere on your virtual server.
What userid does my PHP
scripts run under?
Your PHP scripts will run under the same userid as the
webserver (Apache), which is "nobody". Therefore, since your
PHP scripts do not run under your userid, you must take this
into consideration when you are trying to create, edit, or
modify files with your PHP scripts.
Secondly, PHP scripts run under the group "nobody" as well.
All clients are in the group "cust". Therefore, in order to
allow PHP to create, modify, and/or delete files within your
account, you would need to have world read/write permission on
the files and within the directories where the files will be
Where can I register domains
and administer them?
You can register and administer your registered domains at